Customer Service Associate

***Inquiries about this position should not be sent to our customer support staff***

Looking for an excellent communicator to join our Customer Success team who has a temperament and heart for helping people.

Applicant should have a strong grasp of basic web functionality including but not limited to web browsers on desktop and mobile, mobile apps, and operating systems.

Be able to handle a broad range of questions such as but not limited to:

Basic technical issues

Basic feature questions

Understanding the process of online dating

General questions related to rules of the site

Technical troubleshooting

Pay is $18 - $21 per hour, DOE

20 - 30 hours per week

Fully remote position

High School Diploma Required

Associates or Bachelor degree preferred

2+ years of customer service experience preferred

2+ years of technical experience preferred

Experience with Zendesk or other online ticketing system preferred

Paid vacation

About the Company: As a private for-profit company with an apostolic mission, we believe we have a commitment to provide the most competitive salary and generous benefits possible to help make the balance of work and personal life a reality.CatholicMatch exists to help people who have decided to open themselves to finding their future spouse online. We know this is one of the most important steps they will take in their lives. We also recognize we have a duty to faithfully guide, protect, and mentor their search in finding their Catholic Match.With every successful relationship CatholicMatch assists, we know we have made the world a happier and less isolated place.