Community Health Navigator

Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver ²⁴⁄₇ virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

The primary location of this position is remote, with a strong preference of those living in TX, FL, MO, NC, GA, TN, NY, and/or GA with a schedule of Monday-Friday 9:00am-6:00pm Eastern Time or 8:00am-5:00pm Central Time.

What You’ll Do

As part of our Transitions of Care Team, the Community Health Navigator assists patients in getting post-hospital care in the form of telephonic and in-person patient support. In this role, you will:

• Work as part of an interdisciplinary, collaborative team to ensure we are meeting patient needs
• Outreach to patients discharged from emergency rooms to ensure continuity of care and assist with identifying and meeting needs related to social determinants of health
• Deliver resources to families within your geographic area
• Coordinate with facility discharge planners to ensure that there are no barriers to patients obtaining after-hospital resources and care
• Attend daily huddles with your team to communicate patient needs and progress
• Liaise with hospitals and other health systems to make staff aware of Imagine Pediatrics program and support
• Support patients with any in person/community needs related to care coordination/discharge support. These could include, but are not limited to, pharmacy fills, PCP coordination, SDOH needs, and home visits
• Perform other duties as assigned

What You Bring & How You Qualify

First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve. You will need:

• A bachelor’s degree required
• Bilingual (Spanish) strong preferred
• National CHW certification preferred
• CPR certification preferred
• 3+ years of experience in a healthcare setting (patient-facing hospital or facility role)
  • ER setting preferred

What We Offer (Benefits + Perks)

The role offers an hourly range of $23-28 per hour in addition to an annual bonus incentive, competitive company benefits package, and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

• Full medical, dental, and vision insurance
• Healthcare and Dependent Care FSA
• 401(k) with 4% match, vested 100% from day one
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid parental leave
• Additional benefits to be detailed in offer

What We Live By

We’re guided by our five core values:

Our Values:

• Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
• Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
• Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.
• Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.
• One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together.

We Value Diversity, Equity, Inclusion and Belonging

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We’re proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.