Clinical Service Lead - Women's Health/Urgent Care

About us

LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns.

To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we’re united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.

About the role

Player-coach role: This position continues clinical practice while owning operational and clinical leadership of one service line (Weight Management, Women’s Health, Men’s Health, Mental Health, or Urgent Care). The Service Lead is the first line of escalation before clinical management, the daily traffic controller for the service, and the protocol steward for their specialty.

Core Responsibilities — Leadership / Operational (~40% of time):

• Own daily operations for assigned service line: Weight Management, Women’s Health, Men’s Health, Mental Health, or Urgent Care
• Triage and resolve clinical escalations from clinicians
• Reassign tasks across the team based on volume, licensure, and capacity
• Balance workload across the service line in real time (sync queues, async inboxes)
• First-line escalation point before clinical management/Medical Director
• Participate in ad hoc weekly clinical team meetings to review service line specific updates/trainings
• Partner with operations on staffing, scheduling, and capacity planning as needed
• Contribute to and own clinical protocol updates for the service line
• Lead the appropriate 6S program
• Mentor NP Is and IIs; act as a primary trainer during onboarding
• Other duties as assigned, (participate in quality/safety improvements, meetings, etc.)

Core Responsibilities — Clinical Practice (~60% of time):

• Maintain clinical practice expectations of an MD/DO/NP II (or NP I, depending on which service line they lead — e.g., a Mental Health Service Lead carries mental-health-specific clinical expectations)
• Carry a reduced patient panel to accommodate leadership time
• Handle the most complex patients within the service line when required

Basic Qualifications:

• Active, unencumbered NP license (FNP, AGNP, or AGACNP); compact RN license required for multistate practice
• National board certification (AANP or ANCC)
• 2+ years as a Clinical NP II (or 3+ years equivalent external NP experience with successful internal credentialing)
• Demonstrated proficiency across at least two service lines before cross-training to the third
• Clean QA and KPI performance for two consecutive quarters
• Telehealth licensure in a minimum of 25 states
• Full DEA/CDS portfolio matching state licensure
• Comfort with EMR-based documentation and async care delivery
• Demonstrated subject matter expertise in the service line you will lead
• Consistent top-quartile KPI performance for four consecutive quarters

Preferred Qualifications:

• For Mental Health Service Lead: PMHNP certification (in lieu of/in addition to FNP)

• For Weight Management, ABOM Certification

• Demonstrated leadership training (internal program or external equivalent, e.g., AONL, ANCC nursing leadership)

• Licensed Medical Doctor or Doctor of Osteopathic Medicine

• Track record of peer mentorship, protocol contribution, or process improvement

• Salary: $155,000-$175,000 annually

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)

• Life Insurance (Basic, Voluntary & AD&D)

• Paid Time Off (Vacation, Sick & Public Holidays)

• Short Term & Long Term Disability

• LifeMD paid medical licensing for additional states and license renewals

• Malpractice insurance coverage