Job Description
Who We Are
Cross River builds the infrastructure behind the world’s most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively — trusted by leading fintechs, enterprises, and disruptors across the globe.
Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of _American Banker’s_ Best Places to Work in Fintech year after year. Whether you’re designing code, solving regulatory puzzles, or developing strategy, you’ll join a team where innovation and integrity drive everything we do — and where your work helps shape the future of finance.
About Our Team
Cross River’s team is made up of problem solvers hungry to build and perfect new products and systems. We work with team members in most US time zones. Although we are in separate places, we still make space to know one another and have fun! We collaborate, help and mentor each other, and check in on our progress and blocks frequently.
What We’re Looking For
This role is critical to Cross River and will report to the VP, Workday Lead under the Head of Enterprise Systems. We are seeking a strategic and technically proficient AVP, Workday HR to support the design, implementation, optimization, and ongoing operation of our Workday Human Capital Management (HCM) platform, including a significant portfolio of integrations to and from both environments.
As a key member of the Workday technology team, this role is responsible for aligning Workday capabilities with HR business goals, ensuring a scalable, secure, and efficient HR technology ecosystem that supports regulatory compliance and industry best practices in a financial services environment.
Responsibilities:
Workday Platform Leadership & Architecture
- Serve as the Workday subject matter expert across all HCM modules, including Core HCM, Talent, Advanced Compensation, Absence, Benefits, Payroll, Time Tracking, and People Analytics.
- Design and maintain the overall Workday architecture and roadmap, aligned with HR, Finance, and broader business objectives.
- Lead the architectural design for Workday solutions, including new module rollouts, enhancements, and complex integrations.
- Develop, document, and enforce architectural standards, best practices, and governance procedures.
- Translate business requirements into scalable Workday configurations and technical solutions.
Implementation, Enhancements & Operations
- Oversee end‑to‑end Workday implementations, major upgrades, and feature releases.
- Conduct impact analysis and regression testing for Workday updates and releases.
- Manage system updates, including planning, coordination of downtime, backups, and deployment activities.
- Execute day‑to‑day operational tasks to maintain a high‑performing and stable Workday environment.
- Update and coordinate system configuration changes to support new or evolving business processes.
- Collaborate with team members to troubleshoot and resolve Workday, Operations, and ERP‑related issues.
Integrations, Automation & Optimization
- Design, build, and support integrations between Workday and external systems, including HR and Benefits providers, ATS platforms (e.g., Greenhouse), and financial systems.
- Debug and support Workday integrations using Studio, EIBs, and Report Writer.
- Identify and recommend automation and optimization opportunities across HR and Finance processes.
Security, Compliance & Controls
- Define and manage role‑based security models, security roles, and security teams, ensuring data integrity and confidentiality.
- Ensure solutions meet data privacy, SOX, SOC, GDPA, and FFIEC requirements relevant to the financial services industry.
- Maintain audit‑ready documentation and support internal and external audit activities as needed.
Stakeholder Partnership & Enablement
- Collaborate with HR business partners, Finance, Legal, Compliance, and IT stakeholders to deliver integrated, business‑aligned solutions.
- Work with external vendors, consultants, and Workday partners to manage deliverables and timelines.
- Provide platform support and help build user capability and adoption across the organization.
- Support and contribute to user training programs, enabling colleagues to effectively use and support the platform.
- Document system configurations, processes, development requirements, and changes thoroughly.
- Provide technical support to end users, diagnosing and resolving issues in a timely manner.
Qualifications:
- Bachelor’s degree in Information Systems, Computer Science, or a related field.
- 7+ years of experience in HR technology, including 3+ years of hands‑on Workday HCM experience.
- Significant experience integrating Workday with HR and Benefits providers, ATS systems (e.g., Greenhouse), and financial systems.
- Proven experience designing and implementing Workday architecture at a mid‑sized or large organization.
- Strong understanding of HR and/or Finance business processes, preferably within the financial services sector.
- Experience debugging Workday integrations utilizing Workday Studio, EIBs, and Report Writer.
- Workday certifications in HCM, Finance, or related modules (Payroll, Benefits, Compensation, Advanced Compensation, Time Tracking, etc.) preferred.
- Familiarity with SOC, SOX, GDPR, and FFIEC regulatory standards.
- Strong analytical and problem‑solving skills with a high level of attention to detail.
- Excellent communication and stakeholder management skills, with the ability to work effectively with both technical and non‑technical audiences.
- Project management experience using Agile and/or Waterfall methodologies.
- Experience operating in a fast‑paced, regulated environment.
- Prior experience as a Business Analyst or Systems Analyst capturing, analyzing, and translating business requirements.
- Ability to respond flexibly to ad‑hoc business needs.
- Knowledge of reporting architecture; Power BI experience is a plus.
- Proficiency with tools such as Visio, Excel, and basic SQL is advantageous.
- Commitment to continuous learning and professional development.
#LI-AC1 #LI-Hybrid
Salary Range: $150,000.00 - $180,000.00
Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.
