Job Description
Associate Software Engineer, Site Reliability Engineering
About Relay
Relay is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn’t work at a desk.
Relay was recently ranked #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000.
Why Join Relay?
- A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500 and a dozen of the Fortune 100.
- The Relay Culture: Work alongside 250+ team members in an amenity-rich Raleigh campus (fitness center, sports courts, cafeteria). We’ve cultivated a culture of empowerment and engagement, where every employee is encouraged to do their best work. We call that “Best Work In My Life” (BWIML).
- Make a Tangible Impact: Our platform directly enhances the lives of frontline workers, improving their responsiveness to customers and overall efficiency. We’ve already facilitated over 2.5 billion messages and supported countless deskless workers.
- Invest in Your Future: Our comprehensive benefits package prioritizes work/life integration and supports your personal and professional development.
- Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.
- World-Class Leadership: Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.
About the Role/Team
We’re looking for an Associate Software Engineer to join our Site Reliability Engineering team. In this role, you’ll help keep the systems that frontline workers depend on running smoothly, reliably, and at scale. You’ll work alongside experienced engineers to build and maintain the infrastructure behind Relay’s cloud platform — ensuring our customers can count on us when it matters most.
This is a great opportunity for someone early in their career who’s excited about infrastructure, automation, and solving real problems for real people.
What You’ll Do
- Monitor and improve the health, performance, and availability of Relay’s production systems using tools like Grafana and PagerDuty.
- Build and maintain observability tooling that gives engineering teams clear insight into how our systems are behaving.
- Write automation in Python and Elixir to reduce toil and improve reliability across our infrastructure.
- Manage and evolve infrastructure-as-code using Terraform, Ansible, and Packer on AWS.
- Support and improve CI/CD pipelines with Jenkins to help the team ship safely and often.
- Participate in a 24⁄7 on-call rotation, responding to incidents and helping drive them to resolution.
- Coordinate the flow of information across Engineering during incidents, ensuring the right people have the right context at the right time.
- Contribute to post-incident reviews and help turn lessons learned into lasting improvements.
What You’ll Have
- A B.S. in Computer Science, Mathematics, Physics, or a related field.
- Experience managing reliable services and systems — whether through internships, personal projects, or prior roles.
- Familiarity with Linux-based environments and comfort working in the terminal.
- A genuine curiosity about how systems work (and how they break).
- Strong communication skills and a collaborative mindset.
Nice To Have
- Experience with capacity planning and resource forecasting.
- Exposure to production systems where low latency is a high priority.
- Familiarity with any of our core tools: AWS, Terraform, Ansible, Grafana, PagerDuty, Jenkins, or Packer.
About us: Relay culture, benefits & perks:
Our culture hinges on Relayers getting LIT up in an environment that fosters learning, impact, and teamwork (LIT) where we can * CHASE* the best work in our lives. We call this BWIML(pronounced bee wimmel = Best Work In My Life)!
It’s truly amazing what engaged team members can achieve together. Our ever-evolving list of benefits and perks means you’ll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future.
At Relay, we offer…
- 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you
- Generous Paid Time Off
- 401(K) Savings Plan + Company Match
- Baby Cash Reward + Paid Parental Leave
- Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam
- Free Snacks and Fun Times
- Latest tech, standing desks, and all the accessories and software you need to succeed in your role
The Relay Hybrid Work Model
At Relay, relationships are at the core of everything we do - and this translates to how we approach our customers and our work internally. Our relational approach is also at the heart of why we ask all Relayers in our hybrid model to work from the office a minimum of 3 days per week on Mondays, Wednesdays, and Fridays. If you are a leader at Relay, we ask that you are available to your teams and onsite fully in the office.
