Job Description
Company Description
Uncommon Schools is a nonprofit network of high-performing public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged communities. Operating in Boston, Camden, New York City, Newark, and Rochester, we are committed to closing the college completion gap and preparing every student for college and beyond. Our students consistently exceed national benchmarks, reflecting our dedication to their success. We invest deeply in our educators, offering weekly coaching, feedback, and professional development to ensure excellence in teaching and leadership. Join us to work hard, do good, and make a lasting difference!
Job Description
At Uncommon Schools, you’ll help ensure staff and leaders receive thoughtful, responsive support across Employee Relations and Talent Strategy processes. In this role, you’ll work closely with teams across the organization to manage employee relations workflows, support day to day operations, and help maintain clear, accessible resources for staff and managers. You’ll play an important role in helping systems run smoothly, supporting staff experiences, and ensuring leaders have the information and tools they need to effectively support their teams. This role partners closely with the Talent Strategy and Employee Relations teams and supports staff across the organization.
Responsibilities
Employee Relations Support
- Provide first response support for Employee Relations tickets and cases
- Own Tier 1 Employee Relations cases from escalation through resolution
- Manage unemployment claims and employment authorization escalations
- Support visa sponsorship processes and escalations
Data, Reporting & Case Management
- Maintain accurate Employee Relations data across HR Acuity and other dashboards
- Manage, summarize, and report on exit interviews for staff
- Pull, summarize, and deliver Employee Relations data for reporting and progress monitoring
- Ensure Employee Relations documentation and records remain organized and up to date
Talent Strategy & Team Operations
- Manage Talent Strategy and Employee Relations Zendesk instances by responding to tickets and routing requests appropriately
- Maintain internal knowledge bases with current policies, professional development resources, and Talent Strategy materials
- Support invoice processing, reimbursements, and credit card reconciliation
- Manage the Chief Talent Officer’s calendar, meeting coordination, and travel logistics
Learning & Development Support
- Provide operational support for Learning & Development initiatives
- Support communications, materials organization, printing, and room reservations for team programming and events
Qualifications
- Bachelor’s degree required
- 1 to 2 years of professional experience required
- 1 to 2 years of directly relevant experience in areas such as stakeholder communication, Zendesk or email management, and cross team collaboration
- Strong organizational skills and attention to detail
- Ability to manage multiple workflows and respond to requests in a timely manner
- Clear written and verbal communication skills
- Experience maintaining accurate data and records preferred
- Comfort working collaboratively across teams and supporting a variety of stakeholders
Not sure you meet every qualification? We encourage you to apply—we’re excited to learn what you bring.
Additional Information
Our people are what make us Uncommon. We offer competitive compensation and comprehensive benefits that support the personal health, wellness, and finances of our staff and their families. Our compensation philosophy values equity & fairness and attracting & retaining top talent.
Compensation: The full compensation range for this role is $63,500-$74,700. Typically, new hires who fully meet all qualifications listed in the job description will start at $67,200. Starting compensation below this reflects candidates with less experience or qualifications. Offers near the top end of the range are reserved for candidates who significantly exceed the qualifications, bringing extensive experience and specialized expertise beyond what is listed. Compensation determinations consider relevant professional experience and tenure with Uncommon Schools. Additionally, because we value internal growth and tenure, current staff members are not subject to salary caps within this range.
Work Environment:
This role is based at Uncommon Schools’ Home Office located at 100 Church St, New York, NY. Team members are expected to work in person at least 3 days per week. Minimal local travel may occasionally be required.
Benefit Highlights:
- 19 days of paid time off
- 3 weeks of paid Winter and Summer org-wide holidays
- Comprehensive Health, Dental, and Vision insurance plans
- 403(b) retirement savings program + employer match
- Paid leave of absence options (parental, medical, disability, etc.)
- Mental health and counseling support + wellness benefits
- Pre-tax flexible spending, dependent care, and health saving accounts
*A detailed list of all benefits is located HERE.
At Uncommon, we believe that a supportive and welcoming environment helps our students, staff, and community thrive. We are dedicated to building a team that brings a wide range of perspectives and experiences, reflective of the communities we serve—with over 70% of our staff identifying as people of color. Our organization values respect and open dialogue on important topics that shape our school culture.
As an equal opportunity employer, Uncommon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We also ensure that individuals with disabilities receive all privileges and benefits associated with employment and are provided reasonable accommodations for the interview process and to perform core job functions. If you would like to request an accommodation, please email [email protected].
