Job Description
Associate Account Manager, Central Queue
Location : Manila, Philippines
With millions of diners, tens of thousands of restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
About the role:
As an Associate Account Manager CQ you are the strategic bridge between world-class technology and the hospitality industry. You will drive engagement, increase reservation availability and decrease churn for our customers. You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e-mail, webinars and other methods to convey ideas, perform training and resolve open issues.
It is our mission to take care of each valuable customer and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants.
Are you in the business of building and maintaining relationships? Are you satisfied by keeping an organised schedule and answering the needs of others? Then you will love this role and the OpenTable culture!
In this role you will:
Lead the overall management of our most valuable business segmentation of customers.
Resolve customer cases and tasks daily.
Turn data into actionable insights and share with restaurants to change behavior and drive adoption.
Enthusiastically work closely with customers to drive engagement on the OpenTable platform and increase reservation availability.
Respond to restaurant partner concerns from our Customer Support and field teams.
Perform presentations and training remotely to restaurant customers.
Inspire customers to think differently about their business in ways that will help both parties achieve success.
Consistently meet and exceed regular team and individual goals.
Reduce churn.
Who you are:
An experienced account manager.
A consultative partner skilled in selling solutions and driving long-term value.
A hospitality expert with deep, firsthand knowledge of restaurant operations.
A self-motivated high-performer with a proven ability to thrive under pressure while meeting bold goals and deadlines.
A persuasive storyteller skilled at reframing a customer’s perspective and challenging them to think differently about their business.
A data-driven advisor with an aptitude for translating complex data into insights that persuade others to take action.
An expert communicator and trainer with a natural talent for active listening and influencing key stakeholders.
A tenacious, results-driven professional who is always reaching for the next level of success.
A collaborative problem-solver with a validated ability to work across departments to achieve collective results.
A highly organised executor with a sharp eye for documentation and excellent time management skills.
An adaptable innovator who has shown success navigating unstructured and fast-paced environments
A tech-savvy partner with experience using Salesforce (or an equivalent CRM)
A continuous learner—ideally with a university degree—who is passionate about the hospitality industry.
An articulate communicator with a high command of business English.
Benefits:
Benefits of this role will be discussed during the interview process.
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we’re building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
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