Job Description
A bit about us
At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home.
Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.
From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence.
The Impact You’ll Have
At Placemakr, our obsession with exceptional service isn’t the only thing that sets us apart - it’s our people! As Assistant Manager, your mission is to support the success of your team members and property, using your foundational leadership skills and operationally savvy mindset. Around here, things move fast. You’ll dive right in with providing hands-on support while learning how to run our flexible buildings, engage with our ownership groups, impactfully lead our teams and shake up the status quo (because “that’s how it’s always been done” simply isn’t in our vocabulary). If you’re curious, resilient and creative in your solutions - while still appreciating a trusted process or two - your opportunity to grow into a General or Operations Manager at any property across our portfolio won’t be far behind.
Our Assistant Managers may report directly to the property General Manager, but shouldn’t expect to be only a second set of hands - they are at the forefront of challenging, motivating, engaging and leading team members in rotating departments, all while driving consistency, bringing fresh ideas to the table and elevating our service and operations. To be successful, you must be people-first, instill accountability and ownership first within yourself, then in every team member on property, and turn “what if?” into “here’s how and why”. You’ll work flexible shifts, be a professional communicator + collaborator, champion our Community Norms and lead by example to uphold a culture of top performance - improving our service, operations and budgetary performance each day. In short, if you’re a natural leader, thrive in (a little bit of) ambiguity, are described as adaptable with a growth mindset - oh, and have an ability to relocate - the Assistant Manager position is your ticket to accelerated growth
This position requires open availability for flexible scheduling, including evenings, overnights, weekends and holidays, on a rotational basis and as the needs of the business call for it. Upon completion of training and performance requirements, candidates must be able to relocate within 30-days to any new or existing properties across Placemakr’s portfolio (pending relocation assistance).
What You’ll Do
Lead with relentless curiosity and self-starting drive - learn fast, adapt faster and demonstrate mastery of our flexible hospitality business. Use every minute as your training ground for the next General or Operations Manager position in our portfolio
Consistently provide an exceptional experience to anyone you interact with, so our teams, guests, residents and partners walk away thinking “I have to tell my network about this place!”. Be the trusted friend, local insider and subject-matter-expert all rolled into one
Set the bar for a safe, secure and compliant environment for all by adhering to and driving accountability for established policies and procedures. We like to challenge the status quo, but we don’t play fast and loose with safety, service and operational standards.
Follow a schedule that’s as flexible as our business model - working days, evenings, overnight and weekends to understand the nuance of our business, observe the team and drive consistency. Not all weeks will look the same, and that’s the point.
Embody leadership in action, not by managing a checklist, but by motivating, developing, engaging, challenging and driving accountability for your team in real time.
In partnership with your General or Operations Manager, train re-train and (when needed) re-invent how we do things across people, operational and financial expectations. Use processes and guidance when they work, suggest them when they don’t exist and always push for consistency when a trusted partner believes in something.
Champion the success of company-wide or property-specific people-related initiatives that support hiring, engagement, retention and development of all members of your property team
Collaborate with your General Manager and Talent Acquisition partners to support consistent hiring practices while getting scrappy with finding top talent through local connections or boots-on-the-ground recruiting tactics.
Learn it all - Front of House, Back of House and administrative/budgetary functions - through observing your leaders and team and using your resources wisely. Then, own each department on a rotating basis and use what you’ve learned to experiment, implement and execute on initiatives to drive improvement.
Learn and utilize our processes - the ones that exist today and the ones that will exist in the future - to push your property to consistently exceed service and operational standards that other brands can’t compete with.
Provide hands-on assistance where and when needed across the entire property team, offering support through strategic thinking, creativity or simply a fresh set of eyes
Build cross-functional relationships like your development depends on it (pro tip: it does), then partner with your General and/or Area Leader to understand the levers that dictate overall financial success and how to move them
Additional duties and responsibilities, as assigned. At Placemakr, this isn’t phrase isn’t a catch-all, it’s the way we work
What It Takes
A bachelor’s degree, preferably in management, business administration, communications, hospitality or a related field; or commensurate experience in lieu of a formal degree
2+ years’ experience in a leadership role within retail, food & beverage, hospitality or similarly fast-paced, service-focused environment
Willing (and excited!) to relocate to any existing or upcoming property across Placemakr’s portfolio within 30-day notice period (relocation assistance provided) (REQUIRED)
Scheduling flexibility that matches our operating model (i.e., you are willing, able and understand the importance of working evenings, overnight and weekend shifts on an ongoing and consistent basis)
Exceptional verbal and written communication skills and the ability to deliver a message clearly and professionally. You can rally a team, influence our stakeholders and collaborate like a professional, no matter who is in the room
A solutions-oriented and exceptionally curious leader who can remain resilient and manage competing priorities, time and resources proactively in a fast-paced, ever-changing environment
A demonstrated understanding of operational and financial principles – you know how to connect the dots between great service and strong numbers
A hands-on leader and world-class motivator who excels in change management – you don’t just talk about what’s happening, you explain the why and inspire others in the middle of the storm
Experience with executing on team member relationship issues and hiring, training, retention, engagement, succession planning, performance management and/or growth and development initiatives
You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.
Assistant Managers will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Assistant Managers and an exceptional guest experience.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
