Account Manager

NVE Experience Agency is a brand experience and production agency dedicated to building ideas rooted in culture and guided by the principle that ‘The Right Moment Will Transform Someone Forever.’ NVE’s team of creatives, strategists, and producers develop insight-driven ideas rooted in culture to convert consumer attention into commitment, action, and brand loyalty.

Summary of Position:

We are seeking an ambitious Account Manager to support the Account Services division by serving as the day-to-day lead on assigned projects, and daily account activities. The Account Manager will be responsible for developing and managing relationships with assigned Clients and will work closely with cross-functional teams to ensure all campaign elements are delivered efficiently and seamlessly. Candidates should have exceptional interpersonal communication and project leadership skills with the aptitude to think strategically, problem solve, and facilitate multiple projects happening simultaneously.

Role Priorities:

• Client Services: Supports in the day-to-day of client management, helping with client communications as it relates to their assigned projects or workstreams
• Administrative: Manage and oversee a variety of administrative tasks to ensure assigned projects run smoothly and efficiently
• Process & Project Management: Leads day-to-day project management on assigned Clients and projects, and consistently looks for opportunities to improve processes to be more efficient
• Onboarding & Training: Demonstrates understanding and expertise of agency and client functions by supporting new team member onboarding and training process
• Finance & Invoicing: Oversees completion of the master billing tracker and finance/invoicing tasks, ensures supervisor sign off on all client invoices and that all budget reconciles, and invoices are completed in a timely manner
• Industry Landscape: Read relevant news and trade publications to identify market trends, competitive activity, and potential client opportunities and to deepen overall knowledge of the event and brand marketing landscape

Job Responsibilities:

Client Services

• Develop and maintain relationships with key clients
• Anticipate Client needs and proactively offer solutions and experiential opportunities for the brand
• Manage Client expectations during the campaign production and campaign execution process
• Provide Clients with regular, consistent updates on project development and project status
• Develop and deliver creative solutions that meet client objectives using a wide arsenal of experiential tactics including live events, social media, emerging technology, and strategic partnerships
• Gather and translate client feedback, ensuring information is disseminated to project teams in a collaborative and timely manner

Leadership

• Escalates roadblocks to supervisor in a timely fashion
• Oversees the Account Coordinator or Senior Account Coordinator in the creation of agendas, recaps, or other assigned project materials, ensuring assignments are delivered on time and as requested

Process & Project Management

• Liaison between Production, Creative Services, Strategy & Communications departments, and the Client to ensure all contracted deliverables are executed and deadlines met, implementing, and managing all necessary internal and external processes to ensure proper communication flow and manage expectations
• Lead and manage projects in the $150k-$350k budget range
• Creation of materials for department operations such as SOWs
• Responsible for creation and managing all client-facing project materials
• Takes lead and ownership of internal project management and efficiency tasks, (such as the creation of client toolkits, master venue databases, master COI folders, etc.), proactively identifies new areas and ideas for efficiency
• Clearly communicates internal and external project deadlines to the project team and manages Client expectations
• Oversees completion of the master billing tracker and finance/invoicing tasks, ensures supervisor sign off on all client invoices and that all budget reconciles, and invoices are completed in a timely manner
• Responsible for reminding project teams to track time and ensure timesheets are completed in a timely manner
• Responsible for populating resource reports on assigned projects and reviewing with supervisor on a regular basis

Business Development

• Assist with the RFP process for all assigned projects
• Assist in the creation of RFP planning and creative briefs for kick-off meetings and circulate to all attendees prior to meeting
• Participate in RFP brainstorms, as assigned, offering creative ideas and approaches towards client requests and needs

Administrative

• Manage all internal and external communications and materials including call agendas, call notes, activation plans, and status updates
• Proactively coordinate and lead regular internal and external meetings
• Oversee document storage and pertinent data entry needs using NVE’s shared storage system and centralized data systems

Qualifications:

• 2-4 years of experience in client services, integrated marketing campaign management, business development, advertising, strategy, or experiential
• Familiarity with developing integrated campaigns that include paid, earned, social, and owned media for brands
• Experience in an agency environment; must be process-oriented and highly organized
• Experience with management and oversight of complex client budgets
• Ability to write effectively, persuasively, and professionally
• Exceptional interpersonal and relationship-building skills
• Confidence in verbal and written communication with excellent presentation skills
• Flexibility and adaptability to a fast-paced work environment and ability to work under tight deadlines
• Willingness to work extended hours and on weekends when necessary
• Previous experience working with brands on projects focused on pop culture

Requirements:

• Must be able to remain in a stationary position 50% or more of the time.

Location: We are a hybrid company with hub locations in Los Angeles and New York. The ideal candidate is located in any of our hub locations.

Diversity, Equity, Inclusion and Belonging:

At NVE, we are led by curiosity and fueled by humanity. Authentic connection is at the heart of our work and we embrace the opportunity and responsibility we have as an organization to provide the tools and resources needed to deliver the best and most equitable experiences possible for our employees and the clients we serve.

Perks & Benefits:

• Health & Wellness Benefits
• 401k Match
• Communication Stipend
• Paid Company holidays & PTO Package
• Company get togethers & retreats
• Paid Parental Leave
• Flexible WFH policy

Salary Estimation: [$85,000.00 - $100,000.00 per year]

This is an exempt full-time position. NVE intends to provide a competitive total compensation package which includes a variety of incentives, benefits, growth and developmental opportunities. There are many factors to the presented salary range, including but not limited to - location, departmental budgets, certifications, and overall job-related qualifications.

NVE reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. NVE may require an employee to perform duties outside his/her normal description.

Employment eligibility verification is required for this role. In certain states, NVE participates in the E-Verify program in accordance with local regulations.

Applicable states: Utah, Arizona, Louisiana, Mississippi, Tennessee, Alabama, Georgia, North Carolina, South Carolina, and Florida.