Job Description
Why NeuraFlash, Part of Accenture:
At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.
We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.
Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you’re developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.
We’re looking for a senior, hands-on QA Lead Consultant to own end-to-end quality strategy for a large, multi-stream Salesforce and AWS Connect program. You’ll serve as the quality gatekeeper across functional, SIT, E2E, UAT, regression, performance, load and go-live activities — while equally comfortable stepping in as a hands-on contributor — leading by example, not just by direction.
You’ll lead quality across multi-cloud Salesforce solutions (Sales, Service, Revenue, Experience Cloud, Field Service, Digital Experience, Service Cloud Voice, etc.) and AWS Connect contact center implementations, including IVR telephony, enterprise integrations, and GenAI/Agentic AI features.
Key Responsibilities
QA Strategy & Leadership
- Independently define and stand up the QA program from scratch — QA charter, tool setup, test strategy, quality gates, and release readiness criteria — without waiting for direction
- Serve as the single QA point of contact for clients, program managers, and technical leads simultaneously, acting as a trusted quality advisor with a seat at the program table
- Lead and mentor QA teams of 5+ members while seamlessly stepping in as a hands-on contributor when the project demands it — leading by example, not just by direction
- Own QA program management end-to-end — resource planning, risk management, defect governance, cross-functional coordination, and stakeholder reporting
- Proactively maintain live QA dashboards and independently prepare QA status reports for weekly program reviews, steering committees, and go/no-go decisions — without being asked
- Define and track quality KPIs — defect escape rate, test coverage, automation ROI, and cycle time — raising risks and blockers before they become program issues
- Coordinate environment and release strategy — managing sandbox and staging environments, collaborating with DevOps/release teams on deployment schedules, change sets, and testing windows
- Lead go-live readiness assessments — compiling test completion metrics, open defect risk summaries, and formal sign-off documentation
- Own hypercare QA support post-launch — triaging production issues, coordinating hotfix validation, and maintaining a known issues log with clear severity assessments communicated to stakeholders
- Apply sampling strategies, accuracy benchmarking, and prompt regression testing to validate LLM-powered and Agentic AI features; leverage GenAI tools to accelerate test case generation, documentation, and overall QA productivity
Test Design & Execution
- Independently author detailed, scenario-based test cases and traceability matrices mapped to SOW scope — covering functional, integration, regression, performance, and UAT cycles across all workstreams
- Write thorough negative, boundary, and edge case scenarios across complex multi-cloud and contact center workflows — not just happy path coverage
- Lead exploratory testing for complex and ambiguous workflows, applying risk-based judgment to prioritize coverage where business impact is highest
- Validate platform configurations, business rules, routing logic, automation workflows, integration touchpoints, and data flows across the full solution stack
- Own end-to-end testing of integration layers — API request/response validation, middleware transformations, screen pop behavior, and bidirectional data sync across connected systems
- Lead SIT, E2E, UAT, regression, performance, load, and go-live testing activities across all release cycles
- Facilitate UAT readiness sessions with business stakeholders — walking through test scenarios, supporting non-technical users, and driving structured sign-off
- Own full defect lifecycle — creation, triage, prioritization, SLA tracking, root cause tagging, and trend analysis — enforcing defect governance and escalation protocols throughout
- Produce meaningful defect health reports and quality metrics summaries for program leadership and client stakeholders at every stage of the delivery
Required Qualifications
- 7+ years in QA engineering with at least 4 years of hands-on experience on Salesforce and/or AWS Connect implementations
- Led QA on at least two enterprise Salesforce multi-cloud programs managing 5+ direct QA team members
- Hands-on lead experience delivering at least one contact center and IVR telephony project using Service Cloud Voice, Amazon Connect, or comparable platforms such as Twilio, Avaya, Cisco, or Genesys
- Demonstrated ability to operate as a solo QA owner in early project phases — building the program independently before scaling the team
- Exposure to Contact Center and ITSM domains strongly preferred
Tools & Technical Skills
- Test Management & Planning: Proficient with enterprise test management tools including Jira/Xray, Azure DevOps, Zephyr Scale, TestRail, or qTest
- Defect Tracking & Governance: Strong command of Jira for end-to-end defect lifecycle management
- CI/CD & DevOps-Aware Testing: Familiarity with Jenkins, GitHub Actions, or Azure DevOps for pipeline configuration, automated test triggers, and deployment tracking. Proficient with Git-based version control — GitHub, GitLab, or Bitbucket — for managing test scripts, automation frameworks, and configuration files
- Test Automation & Performance Testing: Experience with UI automation tools for functional and regression test coverage. Proficient in API testing using Postman, REST Assured, or SoapUI. Hands-on experience with performance and load testing tools
- GenAI & Productivity Tools: Actively leverages GenAI productivity tools — Claude, Copilot, or ChatGPT — for test case generation, test data creation, and QA documentation acceleration
- Reporting & Collaboration: Confluence for QA documentation, Slack, Microsoft Teams, Google Drive and SharePoint for distributed team coordination and stakeholder communication
Soft Skills & QA Leadership
- Trusted Advisor Presence — Earns client confidence through expertise, transparency, and consistent delivery; comfortable challenging scope and requirements constructively when testability or clarity is lacking
- Radical Ownership — Takes full accountability for quality outcomes across the program; doesn’t wait to be told what to test next and never passes the problem to someone else
- Hands-On Leadership — Leads by doing; equally comfortable mentoring junior team members and personally drafting and executing test cases on the same day
- Proactive Risk Management — Anticipates quality risks, raises blockers early, and brings solutions — not just problems — to every stakeholder conversation
- Composed Under Pressure — Navigates defect escalations, client concerns, and delivery conflicts with professionalism, sound judgment, and a calm, steady presence
- Intellectually Curious — Invests time to deeply understand the business process being tested, not just the technical specification; asks the right questions before writing the first test case
- Comfortable with Ambiguity — Makes risk-based quality decisions and writes meaningful test cases even when requirements are incomplete or evolving
- Finisher Mentality — Drives every test cycle through to formal sign-off and release; not someone who starts strong and disengages before the finish line
- Clear Communicator — Articulates QA status, risks, and recommendations clearly and confidently to both technical teams and non-technical business stakeholders
Collaborative Coach — Develops junior QA team members, supports client UAT efforts, and fosters a quality-first culture across the entire program team
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
What’s it like to be a part of NeuraFlash, Part of Accenture?
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you’re one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don’t mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
