Job Description
Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte’s Technology Fast 50 Ranking for 2024!
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.
At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!
Apply today and find plenty of reasons to SMILE!
This position provides critical support to the Technical Account Management team in day to day operations of coordinating and monitoring projects by implementing project management and Agile best practices, principles, and high-quality standards.
Responsibilities:
- Assist Technical Account Managers (TAMs) and Agile Leads in coordinating, planning, communicating, and executing the delivery of core project components.
- Coordinates and facilitates project meetings, reviews status and escalates issues for corrective action.
- Ensure completion of administrative tasks such as project operations support, deliverable management, communication support and project/service management tooling support.
- Triage project issues and work with internal departments to address/mitigate/resolve the issues, under the guidance of Technical Implementation Leads and Technical Account Managers
- Proactively identify project blockers and risks and flags them to the project team.
- Develop and maintain issue logs and project repositories of documents, prepare documents for various recurring meetings including minutes, issue logs, etc.
- Coordinate with multiple internal/external partners. Establish effective collaboration with other teams and ensure good communication.
- Monitor, track and coordinate project plans and provide reporting and input to ensure targets are met.
- Provides direct support in relation to reporting, planning, and contracting issues to internal partners.
- Provide timely and accurate project updates to internal/external partners.
- Gather and analyze project data and propose efficient ways to expedite project delivery.
- Accountable for ensuring that all your working hours are accurately reported in the time tracking system on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool is properly and fully utilized.
- Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability for the Project team.
Requirements:
- 1+ years of experience working with internal clients and business units within an IT environment.
- Experience working with JIRA, Confluence or similar tools.
- Demonstrated ability to work well with various groups of internal and external clients within business units while demonstrating customer service.
- Understanding of project management concepts.
- Experience with budgeting, forecasting, SOW and resourcing
- Should be able to multitask and be a quick learner. Have excellent communications skills and can manage client expectations. Can do attitude.
- Strong organizational skills. Ability to, provides updates as required, identifies potential conflicts between project and functional areas.
- Can work independently and in a team environment under the direction of the TAM and the relevant IT and business partners as appropriate.
Additional Information:
Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices.
This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.
Some of the benefits we offer:
\* Remote Work Environment
\* Flexible Time Away From Work Policy including PTO, Personal and Sick Days
\* Competitive Salary and Health/Medical Benefits
\* RRSP/TFSA/401K Employee Contribution
\* Life and Disability
\* Employee Assistance Program
\* FHIR Study Program and Skillsoft Learning
\* Super HAPI Fun Club
Smile’s core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion.
We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
