Job Description
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
In this role, you will shape the future of how our customers interact with their data—designing intuitive reporting products, delivering actionable insights, and building the APIs that empower internal teams to innovate on Toast’s data advantage. This role is pivotal to unlocking the full potential of our restaurant data for our customers and for Toast. You will collaborate with teams across Toast to transform complex data into meaningful insights that drive restaurant success while creating the foundational systems that fuel data-driven decision-making across Toast. If you’re passionate about delivering exceptional user experiences, thrive at the intersection of strategy and execution, and are eager to make an outsized impact, we’d love to have you on our team.
You are obsessed with customers and how they work. You wake up thinking about how to help our customers understand their data, and how we can bring the right amount of context to that data. You love solving complex problems, looking across experiences, and scaling simplicity for customers and for internal teams. You are grounded in user feedback, cross-functional partnership, and can translate customer and user needs and product vision into world-class experiences that work at scale.
You have a proven track record of building and shipping user-facing experiences that include explaining complex information in simple ways. You understand the power of AI and how to measure and evaluate the success of cross-cutting experiences like reporting.
A day in the life (Responsibilities)
- Own and drive the roadmap for reporting, helping to figure out how we can deliver a consistent, high quality customer experience across products and lines of business
- Work closely withcustomers, designers and developers to concept, prototype, ship, measure, and improve reporting and data experiences across Toast surfaces
- Partner with multiple teams to figure out how to bring insights and context to data for customers
- Help define and implement how we use data to power AI experiences
- Research and get to know customers (internal and external) directly
- Champion customer needs across Toast by building strong relationships horizontally and vertically
What you’ll need to thrive (Requirements)
- Experience as a product manager, including API design and management, reporting products, platform-thinking, as well as buildingcustomer-facing data experiences across web, mobile
- Experience developing and launching products with cross-functional constraints, not just technical constraints, and working collaboratively and effectively with cross functional teams
- Exceptional communication skills, able to work well with architects, engineers, designers, customers, as well as executives and functional leaders outside of R&D
- Passion for and knowledge of the role data plays for R&D teams, including how to structure data for use in AI-driven products
- Entrepreneurial mindset and ability to create a compelling product vision
- Take ownership of an existing product, and figuring out how to improve and iterate on it including setting, measuring, and optimizing the right metrics
#LI-HYBRID
#BI-Hybrid
AI at Toast
At Toast, one of our company values is that we’re hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
