Job Description
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.
The Opportunity
We’re looking for a Principal Product Manager to lead two critical data platform teams that power Toast’s entire engineering and analytics ecosystem. You’ll own the roadmap for:
OLAP Platform — The real-time data backbone that enables Toast engineers to build faster and more effectively. This platform delivers low-latency, highly available, real-time data access across the company, directly accelerating how quickly we can ship features for our restaurant customers.
Advanced Analytics Platform — The offline data infrastructure serving data scientists, ML engineers, and product teams company-wide. You’ll create reusable data primitives that scale across the organization, eliminating redundant work and unlocking new analytical capabilities.
What You’ll Do
Your mission is to identify high-leverage opportunities where thoughtful platform investments can meaningfully accelerate development velocity across Toast. Rather than building one-off solutions, you’ll craft general-purpose capabilities that multiply the productivity of dozens of teams.
You’ll partner with a diverse set of stakeholders, including data scientists, machine learning engineers, backend engineers, product analysts, engineering managers, and fellow product managers, to understand their needs, prioritize ruthlessly, and deliver platform features that create exponential value.
The Impact
In this role, your decisions will determine how efficiently hundreds of engineers can work and how quickly Toast can innovate for our customers. You’ll be building the infrastructure that makes everything else possible.
A day in the life (Responsibilities)
- Lead, influence and contribute across R&D to drive business value for Toast and our restaurant customers
- Collaborate closely with product and engineering stakeholders to drive strategic direction for Toast’s data platforms, enabling Toast to solve classes of data problems once
- Help in assessing tradeoffs and how best to meet product team needs while building in a scalable and sustainable way
- Work effectively in a dynamic, changing environment while focusing on key goals and objectives
What you’ll need to thrive (Requirements)
- 6+ years of experience as a product manager for platforms teams, ideally with a strong focus on data
- Strong knowledge of platform engineering, including experience guiding platform builds or contributing to building them
- Comfortable working across multiple teams with competing priorities and timelines
- Familiarity with AI tools, including common LLMs (e.g. Claude Code)
- Experience collaborating with cross-functional teams and product stakeholders to evaluate new technologies and their ability to meet Toast’s data platform needs
- Strong communication skills, demonstrated through documentation and presentations. Able to present findings to senior management to inform business decisions.
Bonus ingredients*:
Passion for research and curiosity that calls you to go beyond “good enough” to create something innovative and exciting
Problem solver who loves to dig into different kinds of data and can communicate their findings to cross-functional stakeholders
#LI-HYBRID
#BI-Hybrid
AI at Toast
At Toast, one of our company values is that we’re hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
