Job Description
Description
Ready to bring clarity, structure, and growth to engineering?
Join FinDock as our Manager Engineering People & Operations
As the #1 Customer Payment Operations solution built natively on Salesforce, FinDock helps organizations deliver seamless, personalized payment experiences. Trusted by hundreds of organizations worldwide and rated 4.98 stars on the Salesforce AppExchange, we’re shaping the future of payments.
That’s why we proudly say: FinDock. For Customer Payment Happiness.
And as we scale, predictable revenue execution becomes critical. That’s where you come in.
What’s your role?
At FinDock, engineering works in a matrix. Engineers are part of cross-functional product teams, focused on delivery. At the same time, they belong to craft-based Nexi, where they grow their discipline and raise the bar together. It’s a powerful model. But it only works when three things come together:
People grow.
Teams work well together.
Operations support instead of slow down.
That’s where this role lives. You operate across three axes: people, teams, and operations. Each with its own responsibility.
On the people side, you ensure engineers grow, perform, and stay engaged.
On the team side, you help teams improve how they collaborate and take ownership.
On the operations side, you own how engineering runs across teams.
You notice when an engineer is doing the work, but not really growing. When a team is delivering, but struggling underneath. And when operational work is unclear, inconsistent, or simply not owned. And you bring it back to clarity. Not by stepping into delivery.
Not by taking ownership away from teams. But by strengthening each layer of the system.
You make expectations explicit for people. You help teams improve how they work together.
And you ensure the operational side of engineering is structured, visible, and actually executed.
That operational side is not an afterthought. It includes the processes engineering depends on.
It includes cross-team coordination and follow-up. It includes reporting, planning, and the rhythm of how decisions are prepared and tracked. It is real work. And it needs clear ownership.
Delivery stays where it belongs, in the teams.
Technical direction stays with Tech Leads.
Craft development sits with Nexus Leads.
You make sure all of that works together, consistently, not occasionally. And when the matrix creates ambiguity, you step in. You clarify ownership, align stakeholders, and make it possible to move forward again.
This is not a role where you own delivery. This is a role where you ensure delivery can happen by keeping people, teams, and operations working together. You create the conditions for engineers to thrive, for teams to improve, and for the organization to scale with clarity, structure, and confidence.
Your day-to-day
Lead and develop engineers
Manage and support a group of ~15–20 engineers across multiple teams
Run structured 1:1s focused on growth, performance, and engagement
Hire, onboard, and ramp new engineers
Drive performance and development cycles
Support engineers in navigating their role across teams and Nexi
Strengthen teams and ways of working
Coach teams on ownership, collaboration, and accountability
Facilitate team sessions, and improvement initiatives
Identify patterns across teams and translate them into concrete improvements
Improve alignment between Engineers, Tech Leads, and Product Managers
Support teams in becoming more self-sufficient and predictable
Own engineering operations
Establish and maintain operational processes across engineering
Coordinate cross-team initiatives and ensure follow-up on actions
Own operational topics such as reporting, WBSO, and budget checks
Create visibility into engineering work, capacity, and risks across teams
Prepare and structure engineering management meetings with clear agendas and decisions
Act as coordination and escalation point
Clarify ownership when responsibilities across the matrix are unclear
Align Tech Leads, Nexus Leads, and Product Managers when needed
Remove blockers that span multiple teams or domains
Ensure decisions are made and communicated clearly
You are closest to where people, teams, and operations meet. You make sure things don’t just happen, but actually work.
Requirements
What makes you a great fit?
Experience
Experience working in Product and/or engineering organizations in SaaS environments
Experience in matrix organizations or similarly complex environments
Experience managing and developing individuals and teams
Strong experience in operational or project management
Experience hiring and scaling teams
Solid experience working within Dutch employment practices and legislation (e.g. performance management, absence, Wet verbetering poortwachter) and familiarity with operational topics such as WBSO. You are comfortable acting within this context and making decisions in it
Skills
Strong coaching mindset, you improve people, not just output
Comfortable holding people accountable while maintaining trust
Structured and organized, you bring clarity to complexity
Strong operational awareness and ability to translate insight into action
Clear and direct communicator
Mindset
You enjoy being in the middle of how things actually work.
You take pride in creating clarity and structure.
You want people and teams to succeed.
You raise the bar.
You hold standards, fairly and consistently.
You balance empathy with accountability.
You bring structure without creating bureaucracy.
How success is measured?
Teams feel clear on ownership and ways of working
Engineers feel supported and challenged
Cross-team initiatives run smoothly
Engineering operations is structured and reliable
Why join FinDock?
Make an impact: Your work directly influences adoption, ACV growth, and customer success. You won’t just manage tickets, you’ll shape what FinDock becomes.
Grow with us: As we scale, strong PMs can evolve into: Cross-domain roles, Craft leadership, New product clusters. This is a role with visible trajectory.
Enjoy our perks: Stock Appreciation Rights • Hybrid working (3 days onsite - our office is located in Woerden (close to Utrecht) with only a 9 minute walk from the Train station • 25 vacation days • Paid volunteer time • Pension contribution • €5K personal development budget
Thrive in our culture:
Join a team of curious explorers, passionate self-starters, and resilient collaborators.
We challenge with care, learn continuously, and win together - all while being a Great Place to Work®, top-rated four years in a row.
Because at FinDock, happiness isn’t just for our customers - it’s for our team too.
📞 Ready to bring clarity, grow people, and make engineering work better every day? Contact Boryana Delcheva. We’re excited to meet you.
