Job Description
Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial sponsor and site professionals to take full command over the inherent logistical complexity behind mission-critical and time-sensitive patient interactions in life-sustaining studies for therapeutic areas such as oncology, central nervous system, and rare disease.
Supporting clinical trials means supporting unique experiments that are inherently complex, high-stakes, and dynamic. It is imperative that Suvoda staff working with clients, end-users, or the systems that client and end-users interact with understand the clinical trial industry, regulations, Suvoda’s software products and processes, and especially the specificities of the unique trial in question before taking any actions they may alter the data of the system in question.
Responsibilities:
- Work as part of a cross-functional project team responsible for the delivery of Interactive Response Technology (IRT) for randomization and drug supply management in clinical trials;
- Support the Services Delivery project team in:
- Liaising with the client to discuss requirements, handle issues, provide status updates, and answer questions;
- Designing the IRT solution to meet the study requirements based on the clinical protocol, Suvoda proposal and discussions with the client;
- Accurately and completely documenting all requirements and participating in internal and external specification review meetings;
- Assisting with client review meetings of IRT specifications and supporting documents, making any required updates;
- Managing project schedules and scope, tracking all internal and client tasks required to meet project milestones;
- Managing the cross-functional project team’s schedule and task assignments;
- Assisting with creating the UAT plan, developing test scripts, coordinating data setup, and providing client support for client UAT;
- Providing protocol-specific support to the client and support team after go-live;
- Ensure client satisfaction throughout the project build and maintenance phase, working with Suvoda management, the Suvoda product team, and business development as needed;
- Provide system training to end-users using in-person meetings, web meetings, and user manuals;
- Provide telephone and email support to system users globally;
- Travel to client sites to attend meetings and conduct user training sessions;
- Perform other related duties as required;
Requirements:
- Bachelor’s degree required (in life sciences or computer science preferred);
- 2 year of business analysis experience;
- Interpersonal and communication skills;
- Time management and organizational skills;
- Strong organizational skills;
- Analytical thinking ability
- Creative problem-solving ability;
- Attention to detail;
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