ICHRA Account Manager

Hi, we’re Gravie. Our mission is to create health benefits that actually benefit small and midsize businesses and their employees. Our innovative benefit solutions and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.

A Little More About The role:

We’re looking for an ICHRA Account Manager to manage and oversee relationships for employer clients that take advantage of  Gravie’s  ICHRA (Individual Contribution Health Reimbursement Arrangement) product. You will work to understand client needs and exceed their expectations. You will work closely with the Gravie Care, Implementation, Finance, and Sales teams. Building strong relationships based on a foundation of trust and expertise is your specialty. You enjoy helping people find solutions and answers to their tough questions and you can explain complex subjects to a variety of audiences.

You will:

·   Educate employer clients about Gravie’s ICHRA product and services.

·   Provide accurate and timely answers to clients’ questions.

·   Ensure new and renewing employer clients receive accurately completed onboarding documents, and route completed items to internal teams.

·   Facilitate and present kick-off meetings to clients’ employee populations.

·   Research and resolve client issues and elevated member issues.

·   Proactively deliver ongoing guidance and thoughtful recommendations to clients.

·   Coordinate and manage ongoing relationships with clients, including meetings/regular outreach, delivery of applicable reports and contract discussions.

·   Assist groups through their plan renewal in determining affordability and establishing their contribution strategies.

·   Work with Sales and Implementation teams to ensure smooth onboarding of new clients.

·   Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.

You bring:

·   Bachelor’s degree or equivalent experience in customer service

·   Minimum of 3 years customer service or account management experience

·   Account management experience in the health insurance or health care industry, ideally in the ICHRA space

·   Demonstrated ability to work independently with a high level of organization and ability to effectively manage time-critical issues

·   Experience working in highly dynamic environment (start up or emerging growth company) or demonstrated ability to do so

·   Clear and effective communicator, including public speaking skills

·   Ability to work collaboratively across a team and functions

·   Energetic, positive attitude and self-motivated

·   Experience in working with Microsoft Office, including Word, Excel, PowerPoint

Extra credit:

·   Previous start-up company experience

Gravie:

In order to transform health insurance and build a health plan everyone can love, we need talented people doing amazing work. In exchange, we offer a great overall employee experience with opportunities for career growth, meaningful mission-driven work, and an above average total rewards package.

The salary range for this position is $56,830 - $75,773 annually. Numerous factors including, but not limited to, educations, skills, work experience, certifications, etc. will be considered when determining compensation.  In addition to base salary, this position is also eligible to participate in the ICHRA AM bonus program.

Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, transportation perks, education reimbursement, and 1 week of paid paw-ternity leave.

A Little More About Us:

• We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space.
• We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized.
• Our clients love us. Customer satisfaction rates among employees using Gravie health plans consistently rank above 80% – nearly 40 points above the industry average.
• Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve. We may not be the right place for everybody, but if you get energized by doing work every day that focuses on putting consumers at the front of the line, we could be a great place for you. It takes unique people and diverse perspectives to deliver our results. We encourage you to be your authentic self – we like you that way.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.