Account Manager - Direct Ad Sales

Job Overview:

Plex is a global streaming and entertainment platform, and Premium Ads is its direct-sold advertising business. As Premium Ads builds out its direct sales effort, the Account Manager owns the post-sale client relationship and is responsible for keeping accounts healthy and growing them. You will lead client communication once a deal closes, manage campaigns from setup through reporting and renewal, and bring clients proactive ideas grounded in their objectives and performance. The role works closely with Sales, Operations, and Product, while the Director of Sales focuses on pipeline and new business. It is a hands-on role on a small, close-knit team, and it suits someone who likes to run the system and improve it as they go.

What you’ll do

• Develop and grow accounts proactively, using campaign insights, client KPIs, and the full Plex Premium Ads suite to bring clients optimization and incremental ideas with a real story behind them.
• Lead post-sale client communication and keep campaigns running well, from day-to-day updates and pacing through troubleshooting, so clients always know where things stand.
• Manage account and campaign flow end to end, including media plans, setup, pacing, and optimization, so campaigns, reports, and projects all run properly.
• Coordinate ad operations with the internal ad ops team, including trafficking, creative QA, tag setup, and Linear tickets for off-platform activations such as push notifications and partner emails.
• Monitor the metrics that matter, including revenue delivery and client objectives, and work with internal teams to optimize accordingly.
• Build post-campaign reporting and QBR decks that are clear, accurate, and ready to put in front of a partner.
• Partner with Sales, Operations, and Product on client strategy, support pre-sale work with data and audience insights, and help improve the team’s tools and processes as the business grows.

What you bring to the table

• Three to five years in digital media, ad operations, streaming, or agency account work, with a track record of running campaigns or accounts end to end.
• Both sides of the job. You can advise a client with a real point of view, and you are fluent enough in ad ops tooling like SpringServe to own the technical side.
• A builder mentality, since you are joining a business that is still being built and a role that you will help shape.
• Detail obsession. You catch the missing asset, the off-spec creative, and the broken link before a client ever sees them.
• Comfort in a CRM and a project tracker, plus enough Excel to build a clean media plan and understand pacing math.
• Clear writing and a team-first attitude. This is a small, close-knit ads team, so culture fit matters as much as the resume.
• You are kind, humble, helpful and enjoy getting stuff done
• You are intrinsically motivated, able to manage your time, and enjoy working with a distributed team across the globe
• You believe in asking for help and helping others when they ask, never throwing a problem over the wall
• You are hungry to have an impact, continuously working to improve our product, process and push the team to be its best

Who we are

Plex is a global streaming media platform that gives millions of customers around the world the freedom to enjoy all the content they love in one simple, beautiful app. Our vision is to empower real human connections by bringing people and entertainment together. So, we’re on a mission to create a global community for streaming content that people can depend on to easily discover, experience, and share all of the entertainment that matters to them.

What sets us apart

• We are the largest independent streaming platform built by a global team of employees who are fanatically passionate about delivering the highest quality, most unified, and user-friendliest entertainment experience possible.
• We have always been a distributed organization, with people making great things happen in over 20 different countries and 11 time zones.
• We host epic in-person off-sites to bring team members together a few times a year.
• We are passionate about our mission and we work hard, while still providing flexibility around a schedule that works for you.
• We love what we’re building and our user community is an integral part of our development process. We actively engage with customers to understand what is working, what they want more of, and how we can be better.
• We are committed to improving the communities where we live and work with charitable contributions, partnerships, and service.

Remote Work / Onsite Interview

• Plex hires new team members in countries around the world.
• As such, Plex does not sponsor employment visas.
• All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our hiring team can help answer any questions about location after starting the recruiting process.
• Also, please note, though we largely work asynchronously, as it relates to meetings, those generally occur between UTC 1600 to UTC 1900
• All final interviews will be in-person and onsite

The Plex Values

• Be kind, humble, and helpful.
• Approach problems with curiosity, creativity, and flexibility.
• Put yourself on the customer’s couch.
• Be a good steward. Like a boss!
• Build relationships to ensure healthy debate.
• Foster a global and diverse team spirit.
• Show gratitude and give back.
• Seek balance for yourself and Plex.

Compensation

Our compensation reflects the cost of labor across several US and Global geographic markets. The base pay for this position ranges from $90,000/year in our lowest geographic market up to $120,000/year in our highest geographic market plus commission. Pay is based on a number of factors including market location, seniority, local currency and may vary depending on job-related knowledge, skills, and experience.

Benefits

• Monthly Balance Wellness Stipend
• Productivity Stipend
• Flexible paid time off
• Paid parental leave
• Hardware stipend
• Flextime, work from anywhere
• Comprehensive health insurance
• Stock options
• 401k (US employees)
• Plex for the Planet community service opportunities

AI Interview Guidelines at Plex

We want and will encourage you to use AI for your role here at Plex should you join us! That said, AI use will not be accepted during the interview process. If we believe you are using AI during the interview process in the following ways, we will not move forward with you for the role.

• Application Materials- Using AI to assist in building your resume or cover letter is acceptable. However, we expect the application materials you submit to represent your qualifications and skills accurately. If we determine that these may have been misrepresented, we will not move forward.
• Virtual Interviews - Our interviews are designed to test your ability to demonstrate skills needed for the role you’re interviewing for. We seek to understand your interpersonal and collaborative abilities, and how that would translate into the job. We ask that you engage in our interviews without reading from or referencing AI-produced answers. If we detect that you are doing so without permission or advance disclosure, we will not move forward.

Diversity, Equity, and Inclusion at Plex

At Plex, our vision is to empower real human connection by bringing people and entertainment together. This vision is at the heart of our diversity, equity and inclusion work.

As a fully remote, global company, we take pride in our ability and dedication to building a workforce that represents our global audience. Our virtual work environment is intentionally designed to draw from all backgrounds, creating a sense of belonging and ownership for every employee.

As we create a global community of streaming media, we know we need a team that represents the diversity of our users and a company culture that welcomes people to be their authentic selves, and we’re all in!

Our DEI efforts are focused on the following:

• Building a diverse and global company
• Creating an inclusive culture

Our DEI Foundations:

• Participation, E ducation and Awareness, Data and Understanding

Does this sound interesting? We’re looking for an Account Manager, Direct Ad Sales who is ready to join us to have a material impact in Plex’s growth and success!

Plex is an Equal Employment Opportunity employer and is committed to building an inclusive and diverse workforce. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other classification protected by applicable discrimination laws. Should you require an accommodation during our interviewing and hiring process, please let your recruiter know.